HIDDEN GEM SPA
Welcome To Hidden Gem Spa
SPA ETIQUETTE
WE @ HIDDEN GEM SPA...
Are a private professional spa boutique. We are currently providing in-office services in Elmhurst and mobile services, within the Chicagoland/NWI area.
We are an earth-ocean, pet friendly oasis. Come experience paradise with us.
**We invite you to arrive up to 15 minutes prior to your spa appointment to allow enough time to check in and optimize your experience in our collaborative space with RELive Therapy. Check out a complimentary Red Light Therapy session while you wait. A hot relaxing tea or delicious refreshment, a comfy robe, slippers and optional warm foot soak await you. Please remember we are an electronics free zone, so please silence or turn your devices off. We also offer complimentary device sanitation during your session. **DOES NOT APPLY TO MOBILE SERVICES
Our staff is well trained and state licensed to assist you with selecting the optimal treatments for you, making this a personalized spa experience. Come experience paradise with us.
WHAT PRECAUTOINS DO I NEED TO TAKE?
For your convenience we suggest you eat in moderation prior to your spa appointment. Please drink water before your service. Hydration is very important before and after any treatments. Hydrate, hydrate, hydrate.
Avoid shaving before a body scrub.
Some treatments may be discomforting if you have a sunburn, luckily for you we specialize in sun burn relief.
WHAT IF I HAVE A HEALTH PROBLEM?
It is important to notify the staff when making a reservation or in person if you have any health conditions or if you are pregnant. During intake we will go over any possible concerns and/or contradictions that may exist.
WHAT SHOULD I WEAR FOR MY APPOINTMENT?
You may wear what is most comfortable to you. For your convenience you may undress or wear your underwear. Proper draping is conducted at all times. For wraps and body scrub treatments we will provide disposable underwear and top (if applicable).
WHAT IF I WANT TO CANCEL, RESCHEDULE OR IM LATE FOR MY APPOINTMENT?
To cancel or reschedule your appointment you must notify the spa at least 24 hours in advance, to avoid a penalty of $40 or 50% of the regular price of the treatment (whichever is higher). Penalty fees are due at time of cancelation/reschedule. Rescheduling a treatment is subject to availability and non-refundable. Being late for your appointment is understandable, there is a 15 minute grace period set aside for tardy clients.
HOW CAN I PAY FOR MY SPA APPOINTMENT?
We accept cash, debit/gift cards, credit cards (fees apply), apple pay, and Zelle payments. Spa treatments can be paid in person-before treatment and over the phone with a debit or credit card. Packages must be paid in advance, at time of reservation. You may pay for someone else with proper identification. We recommend making an appointment as early as possible to ensure the availability of your treatments.
THERE IS AN AUTOMATIC 20% GRATUITY CHARGED ON ALL CREDIT CARD PAYMENTS.
We offer a 10% discount (does not apply to special, must show proof):
-cancer patients & survivors
-veterans
-seniors 60+
-nurses & first responders
-teachers
-L/CMT's
15% DISCOUNT:
multiple sessions paid upfront (4+)
We are happy to provide you the best, because we want you to be your best at all times.
For more information or any other question, please give us a call....224-489-6505